| Got a question???? Check the list of questions below.
Click on any question and you will be taken to the answer. If you don't find an answer to your question below your can email our helpdesk.
info@myscrapchick.com
Include a few words in the subject line of the email describing what you have questions about, such as "checkout" or "downloading files" etc. Be sure to include your name, any relevant information such as files types you are using, date of purchase & product. Please allow 24 hours for a response Monday thru Friday.
Help desk is closed Saturday & Sunday. General Questions Downloading Patterns Shopping Cart Questions & Issues Newsletter & Freebie Friday Questions - Do I need a special software program or cutting machine to use your patterns?
No, special software is not needed. Although we include files for use with most of today's popular cutting machines, these patterns can also be printed and traced onto cardstock and then cut with scissors. For Handcutting: Each pattern file is created & saved as a printable PDF which opens with Adobe Reader. This format makes it easy to transfer the pattern pieces onto cardstock and hand cut each piece with your favorite scissors. Adobe Reader is already installed on most computers or you can download it for free by clicking here. For Cutting Machines: Your cutting machine typically comes with the software required to open or import one of these file types:
AI - DXF - GSD - KNK - SVG - WPC
This makes it possible to cut using the following machines: cutting machine (with SCAL) Wishblade, Sillouette, Klic N Kut, Craft Robo, Pazzles and more. cutting machine is the only cutting machine that requires additional software called Sure-Cuts-A-Lot (SCAL) or Make the Cut (MTC), to cut these svg files. - What is a dxf, svg, knk, pdf, pdf cut, eps, wpc file?
These are the file name extensions for the formats we include with every pattern. A file extension is usually three to four letters set apart from the rest of the file name by a period. These file extensions will be seen like this "filename.svg" The file extension tells the computer which computer program to use to open the file. Downloading Patterns All of the patterns will have cart buttons. When you click the cart button, that pattern is added to your shopping cart. When you are done shopping you can click the "view cart" button and complete your checkout. When your payment is complete, you will receive an email within minutes, from myscrapchick. In that email will be links that you simply click on to begin the download of your files. Save the files to your computer. You can download the file 5 times within 72 hours. After 5 attempts or 72 hours (whichever comes first) the link expires, so be sure to complete your download & save the files to your computer within that time. We recommend creating a special folder in "my documents" named "MSC" or "myscrapchick" to make it easy to locate you purchased files as well as the Freebie Fridays. But ultimately you should choose the location that works best for you. We highly recommend you download and save your files immediately but you can return to your membership page at any time and complete the download. IMPORTANT NOTE: We cannot reactivate links for Freebie Friday files. Yes, you are given 5 attempts to download your pattern, but we're always happy to reactivate your links when needed. Just drop us an email and be sure to include the email address you used to complete the purchase and your first and last name. No. All purchases on this website are for downloads only. We do not sell the CDs from this website. You can, however, purchase the full collections on CD on our eBay site. Please note: FULL COLLECTIONS ONLY are available on CD from eBay and you will be charged additional shipping fees. Singles, mini collections and printables are ONLY available by download. - Why can’t I “open” a file?
The most common reason for not being able to open a file is that it has not been UNZIPPED. The pattern downloads come as a ZIP file. Zipped files contain multiple files that have been compressed to make downloading easier and faster. Once downloaded they have to be UNzipped (aka:uncompressed/extracted) in order to use them. When a file is unzipped a NEW folder is created with all the unzipped contents. This new folder will contain the files for your use. - What do you mean by "un-zip" or "extract" the files?
See answer above, "Why can't I 'open' a file?" - How do I un-zip a file?
All the files from myscrapchick.com come in .zip files. This makes it possible for us to include all the different file types in one download and also takes much less time for you when downloading. You will need to UNZIP the files before using them. To do this in Windows XP, right click on the zipped folder and select "Extract all..." and follow the instructions in the windows. (Extract & Unzip mean the same thing.) For other computers you will need to use an Unzip utility such as Winzip or FilZip. Can I back up my pattern files on a CD?
You can back up your files on CD or USB drives for your own personal use. In fact, we recommend it. Please note, however, that files cannot be redistributed and shared with others. We're always happy to help and reactivate your links in cases like this. The following information is REQUIRED to resend links: email address you use Shopping Cart Questions and Issues We use PayPal to process Visa, Mastercard, American Express, Discover and e-check payments. PayPal membership is not required to use this payment method. It is actually one of the safest methods for paying online as your credit card information is not shared with sellers. It's a security measure required by PayPal and also by Washington State. We have to charge sales tax on Washington residents. If you don't supply your mailing address you will automatically be charged this tax. We do not share any of your mailing address or other personal information with anyone else. Newsletter & Freebie Friday Questions Use the newsletter sign-up box located on the left hand column of every page. You can also sign up by going to the Freebie Friday page. While you're there you may get a peek at what's coming this next Friday. The newsletter goes out only on Fridays. You may have missed the last issue but you will receive this coming Friday's issue with a link to the free download. All previous Freebie Friday patterns are available on the Dollar Download page for $1. 1. Check your spam folder.
2. Add info@myscrapchick.com to your address book or safe list.
3. Try signing up again. Sometimes people enter an incorrect email address the first time. Absolutely!!! We prefer that you forward a copy of the newsletter to them, and allow them to visit our site and download their own pattern. It helps us know which pattern styles & designs are most popular. AND...allow us to be honest and straight forward here...We send out the free pattern files in hopes that you will visit our site often. Although, NO purchase is ever necessary to receive your free pattern each week, the Freebie Friday newsletter is our chance to show you (and your friends) all the new pattern designs being added to the site. We're sorry..but...no. The free file is only available for one week. It's our way of keeping you coming around on a regular basis. However, we do add all of the previous freebies to the Dollar Download page so if there's one you missed and really want to have it, you might check for it on there. Expired Freebies are only $1.00 Do you have a question that you didn't find the answer to here?
If you didn't find an answer to your question above you can email our help desk at
info@myscrapchick.com
Include a few words in the subject line of the email describing what you have questions about, such as "checkout" or "downloading files" etc. Also include your name, and other relevant information such as files types you are using, software, date of purchase & product. Please allow 24 hours for a response Monday thru Friday.
Help desk is closed Saturday & Sunday. | 
